Management of Service Operations
MGT 479
Course Description:
The service sector has become the dominant sector in the global economy, yet productivity growth in the service sector has consistently lagged that of the manufacturing sector. Consequently, there is a big opportunity for service firms to better manage their operations. This introductory course on Service Operations covers design of service delivery systems, management of service capacity and demand, management of quality in services, and management of global service operations. The course will further your case analysis skills.
2 Credit(s)
Prerequisite(s):
Faculty:
- Michael Lapré (View Profile)
Subject Area(s):
- Operations Management
Program(s):
- MBA
Please Note: Not all courses are scheduled each semester. Complete class schedules are available upon enrollment.
