Outsourcing Business Processes
MGT 599d
Course Description:
examines positive and negative aspects of outsourcing and offshoring (O/O). We will address five O/O application areas: information technology (e.g., system maintenance and application development), customer care (e.g., contact center management), finance and accounting (e.g., account management and regulatory reporting), human resources (e.g., benefits administration and employee relations), and transaction processing (e.g., claims processing and professional, such as medical, transcription). We will also discuss possible O/O locations, and there will be three in-class case discussions.
2 Credit(s)
Faculty:
- Robert Blanning (View Profile)
Subject Area(s):
- Information Technology
Program(s):
- MBA
Please Note: Not all courses are scheduled each semester. Complete class schedules are available upon enrollment.
