Service Operations Models
MGT 571
Course Description:
Focuses on applying quantitative techniques to analyze service operations. Methods such as simulation, waiting-line analysis, yield management, data envelopment analysis, and regression will be applied to analyze service settings such as airlines, banking, call centers, hotels, and retail stores. Specific service operations topics include service delivery design, managing service capacity and waiting lines, demand management, multiple site performance evaluation, and facility location.
2 Credit(s)
Prerequisite(s):
Faculty:
- Michael Lapré (View Profile)
Subject Area(s):
- Operations Management
Program(s):
- MBA
Please Note: Not all courses are scheduled each semester. Complete class schedules are available upon enrollment.
